How do I set up spam handling?

Follow the directions for the situation that best describes how you use email.

I use Webmail

The default spam settings will ensure that spam is delivered to your Spam folder. Do nothing.

I use an email program with IMAP

We recommend using the default settings but IMAP will support whatever changes you make to Spam Folder or Spam Tag.

I use an email program with POP

If you do not want to log in to Webmail to manage your Spam folder:

  1. In the Settings window, click Spam Settings.
  2. Create a custom spam tag and type it in the Subject Tag field. (Recommended.)
  3. Set Spam Folder to INBOX.
  4. Click Save. (Changes may take up to 12 hours to take effect.)

I don’t know what I use

If you received information from your provider about setting up your email program, they probably indicated whether you are using POP or IMAP. If you are unsure, contact your provider.

How to create a custom spam tag

Any tag you create will be added to the beginning of the Subject line of all spam emails.

To create a spam tag, simply type in the Subject Tag field. Enter a space or special character at the end of your tag so it does not run into the first word of the original subject line.

Example of a spam tag: Spam**

Any messages you download that are suspected of being spam will now have your Custom Spam Tag in their Subject line and should be easy to identify when they arrive in your Inbox.

What to choose as your spam folder

Choose Spam if you use Webmail or an email program with IMAP. In Webmail, the Spam folder has a Not spam button which allows you to report false positives. In addition, messages in the Spam folder do not count against your mailbox quota limit and are deleted after 30 days.

Choose Inbox if you use an email program with POP. Using the Inbox will ensure that all your messages, including spam, are downloaded to your computer.

Choosing the spam blocking level

If your administrator has enabled this feature, you can set the aggressiveness level for spam blocking in your mailbox. From the Threshold Level drop-down list, choose the level of spam blocking that you want.

If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.

If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.

If you choose High or Very high, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.

False positives

False positives are legitimate emails (emails you want to receive) that are erroneously marked as spam. Webmail has a Not Spam button which should be used to report a mistake by simply selecting the message in the Spam folder and clicking the button. The mail server then updates its filters and learns from the mistake. This is why using the actual Spam folder is the preferred spam handling method.

Note: If you set your spam block level to something other than Normal, clicking the Not Spam button will not prevent the spam filter from classifying similar message as spam in the future.